Delete your Fortis Fit account
How to ask
Email privacy@fortisfitapp.com from the email address on your Fortis Fit account. Use the subject line “Delete my Fortis Fit account” and include the email you sign in with.
We will delete the account within 30 days and email you when it is done. If we cannot match the request to an account, we will reply and ask for clarification.
What we delete
- Your sign-in account (email, Google, or Facebook).
- The cloud profile stored for that account, including your name, email, and profile fields saved with the account.
What stays, and for how long
- Meals, workouts, and other logs stored only on your phone are removed when you delete them in the app or uninstall Fortis Fit. Uninstalling does not delete the cloud account. Send the email above for that.
- Subscription records stay with Google Play, the Apple App Store, and RevenueCat as those services require. Cancel the subscription in the store so you are not billed again. Deleting the account does not refund a purchase.
- We may keep a minimal record of the deletion request for as long as needed to show that we handled it, and any information we must keep to comply with law.
After deletion
You will not be able to sign in with that account. Creating a new account later starts a new profile.